Get clear help for Family Tree Maker download, installation, upgrade, backup, restore, sync errors, missing media files and transfer to a new computer. Simple guidance for Windows and Mac users.
Family Tree Maker is used by many genealogy users to build, organize and preserve family history. But sometimes users need help with setup, file transfer, activation, backup, restore, syncing or media files.
Our helpdesk is made for users who want simple instructions instead of confusing technical steps. Whether you are moving your tree to a new computer or fixing a sync problem, we guide you carefully.
You can use this page to find support topics, common software issues, transfer steps, system requirements and contact information for Family Tree Maker guidance.
Speak With SupportFrom your first family tree to a large genealogy project, get help with common software questions, transfer steps and data safety.
Choose the help topic that matches your issue and call us for clear step-by-step guidance.
Help with downloading, installing and setting up Family Tree Maker on Windows or Mac.
Guidance for upgrading the software while keeping your existing family tree data safe.
Create safe backups and restore your tree data, notes, media and family records correctly.
Fix synchronization problems between devices, cloud services and connected accounts.
Locate photos, documents and media attachments that are not showing in your family tree.
Move your Family Tree Maker data from an old computer to a new computer with proper steps.
Follow these common steps to move your data safely from one computer to another.
Use the built-in backup option on your old computer before making any changes.
Install Family Tree Maker on the new computer using the correct version.
Copy your backup file safely through USB drive, external drive or secure storage.
Restore your backup file and verify names, dates, notes and attached media.
Confirm license activation, updates and sync settings on the new computer.
Organize, research and share your family history with useful genealogy tools.
Classic ancestry tree layout for easy family viewing.
See family units, relationships and personal details clearly.
Quick access to everyone added inside your family tree.
Keep photos, certificates and documents in one organized place.
Track findings, sources and important family history notes.
Organize research lines and identify relationships faster.
Create pedigree charts, descendant trees and printable reports.
Get guidance with search, record attachment and integration steps.
Before installation or upgrade, check basic Windows and macOS requirements.
These are common Family Tree Maker issues users face during setup, upgrade, sync and transfer.
Troubleshoot synchronization problems between devices and cloud services.
Resolve installation and upgrade problems while updating to a newer version.
Get help when your family tree is missing, not opening or not showing correctly.
Locate photos, documents and attachments linked with your genealogy data.
Fix display and functionality issues on mobile, tablet or connected services.
Check why family member updates are not saving, syncing or appearing correctly.
Call our helpdesk and get simple guidance for setup, transfer, upgrade, backup and sync issues.
Here are some quick answers for Family Tree Maker users.
Get help with download, setup, transfer, upgrade, backup, restore, sync errors, missing media files and common software issues.